We are looking for a charismatic natural leader to join us and work with us as a Head of Sales Team (m/f) on ambitious challenges and sales targets.
itembase establishes order. Rummaging in drawers, shelves and folders for receipts, warranties, etc. wastes our precious time. We make shopping transparent. Since 2011 our unique web service offers a central platform to all online shoppers where manuals, receipts and warranties are automatically processed, displayed and archived. In the itembase community you can share your new purchases and product experiences with your friends and things can be resold easily with just one click. More than 10000 partners and nearly 1 million users across Germany already can't do without the new simplicity of shopping. As the Winner of 10. Founder Showcase and German Silicon Valley Accelerator this makes us more than proud.
To us successful teamwork not only means to achieve our goals but also to celebrate them together during memorable team events. Besides an international vibrant team of 70 talents we offer you Club Mate for your concentration and foosball tournaments for your mental endurance.
Supervising, managing and coaching our sales team to establish their productivity and assess their technical skills
Strategic and personal management of the inbound/outbound sales
Monitoring calls and sales goals in order meet our service and productivity standards
Handling and addressing escalated calls
Implementing, analyzing and optimizing processes and technology in order to consistently improve efficiency and accuracy
Maintaining current knowledge regarding best practices and developing improvement in performance
Definition and analyses of relevant KPIs and deduction of action steps
2+ years call center management experience & customer service experience
People person, role model
Motivation and drive to manage and motivate a team of 20+ sales agent
Oudstanding leadership skills, superior & interpersonal capabilities
Professional and trustworthy demeanor
Passionate about it startups and business processes
Love for startup environment with a variety of nationalities and cultures
Proven track record in quality and process optimization in the service sector
Attractive salary package
Ambitious challenges and incentives
Free development of your personal and professional competencies
Open-minded, friendly, international colleagues
Light-filled open space office in Berlin Kreuzberg
Start-up spirit in a cutting edge environment
A lot of room for creativity and ideas
Then send us your application via email by stating your earliest start date and your salary expectations. We will gladly answer any questions via email to email@example.com or in person if you want to drop by and have a chat with us.