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FundingLess than 250K USD
Employees5
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySoftware, Hardware, Database
View full company profile
Other Openings
IT/Operations
IT/Operations
Project Management
IT/Operations

Help Desk - 2

at Team Consultants, LLC in Madison, WI   —   Mar 29, 2014   |  
Overview
Provide Service Desk customer support for DWD employees, County Partners, Inter-Agency customers, and the Public.
Ability to troubleshooting, diagnoses, analyze, research and resolve problems on the first call
Ability to use a Problem and Change software such as Tivoli.
Ability to work with application programmers, technicians, outside agencies
Ability to code and use Visio graphs, MS Excel, MS Word, on-call matrix or calling trees.
Ability to understand network configurations to evaluate and prevent system outages that impact customers
Ability to provide mainframe support for software and DWD applications. Working knowledge and experience with Host on Demand (HOD) software, WAMS login process and problem determination, TSO/ISPF commands, SDSF/JES and county partner IPS printer .
Ability to provide network support for software and DWD applications. Working knowledge and experience with TCP/IP, Firewalls, Network addressing, Cisco routers, Ethernet switches/hubs, Badger Net, IPS printers
Ability to authenticate customers, account recovery, and provide password reset
Ability to use Active Directory and Active Directory tools.
Ability to provide support for network operating systems such as Office 2003 and Windows 7
Experience in customer service to provide both internal/external professional support
Hardware/Software Environment:
JAVA, Attachmate Macro’s, Visio, PowerPoint, Word and Excel, Mainframe access HOD, IPS printers, network security, Tivoli, Hyena, Apropos, WAMS people searches, Active Directory, ITIM, Business Objects supervisor, TextNet, Dame ware, LANDesk remote manager, VMware, Citrix Thin Client, PC administrative tools, EOS, TOS, CICS, IMS, Windows, LAN/Wan, VPN, encryption
A criminal background check will be required.
Qualification
Administration - Technical Writing
Experience in Technical Writing and Documentation * 5+ Yrs.
General Competencies
Analytical/problem solving skills * 5+ Yrs.
Excellent oral and written communication skills *
Experience
Provide Service Desk customer support for DWD employees, County Partners, Inter-Agency customers, and the Public.
Ability to troubleshooting, diagnoses, analyze, research and resolve problems on the first call
Ability to use a Problem and Change software such as Tivoli.
Ability to work with application programmers, technicians, outside agencies
Ability to code and use Visio graphs, MS Excel, MS Word, on-call matrix or calling trees.
Ability to understand network configurations to evaluate and prevent system outages that impact customers
Ability to provide mainframe support for software and DWD applications. Working knowledge and experience with Host on Demand (HOD) software, WAMS login process and problem determination, TSO/ISPF commands, SDSF/JES and county partner IPS printer .
Ability to provide network support for software and DWD applications. Working knowledge and experience with TCP/IP, Firewalls, Network addressing, Cisco routers, Ethernet switches/hubs, Badger Net, IPS printers
Ability to authenticate customers, account recovery, and provide password reset
Ability to use Active Directory and Active Directory tools.
Ability to provide support for network operating systems such as Office 2003 and Windows 7
Experience in customer service to provide both internal/external professional support
Hardware/Software Environment:
JAVA, Attachmate Macro’s, Visio, PowerPoint, Word and Excel, Mainframe access HOD, IPS printers, network security, Tivoli, Hyena, Apropos, WAMS people searches, Active Directory, ITIM, Business Objects supervisor, TextNet, Dame ware, LANDesk remote manager, VMware, Citrix Thin Client, PC administrative tools, EOS, TOS, CICS, IMS, Windows, LAN/Wan, VPN, encryption
A criminal background check will be required.
Qualification
Administration - Technical Writing
Experience in Technical Writing and Documentation * 5+ Yrs.
General Competencies
Analytical/problem solving skills * 5+ Yrs.
Excellent oral and written communication sk
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