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IT System Specialist

at Kixeye in San Francisco, CA   —   Jul 01, 2014   |  
KIXEYE is seeking an IT Systems Specialist to be part of the go-to IT resources for the company. Joining an emerging IT group, this person will provide company-wide support and have the exciting opportunity to develop and scale the resources of a rapidly growing organization. This person should be comfortable working in a startup environment with evolving policies and procedures and, have an eye on planning for the future. The ideal candidate for this position not only has an understanding of IT endpoints, networks and infrastructure, but also has a strong focus on providing outstanding customer service and desktop support in a timely manner
What you get to do every day:
Desktop support on Mac and Windows, physical and virtual (Linux experience a plus
Handle end-user requests, troubleshoot issues with hardware, software, applications and networking
Account and Group administration of Google Apps
Continually document and expose configuration, process and policies
Prioritize tasks and work independently, while closely collaborating with management on broader IT projects
Set up and support mobile devices occasionally
Provide on-call support when needed
What you bring to the role:
Outstanding interpersonal skills, including strong verbal and written communication skills
4 plus years of experience providing face-to-face desktop support to users in a heterogeneous network
Experience with Google Apps, ServiceNow, JIRA or similar operational tools
Proficient at system management tools, software deployment, system imaging, backup and recovery solutions
Experience working in a global IT organization and experienced in providing remote support
Ability to think ahead and plan for future growth, as well as spec out and present pros/cons of various solutions
Ability to show and or quantify your work
Leadership experience a plus
Start-up experience a plus
Appropriate certifications a plus
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