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Implementation Support Specialist - Temporary

at Amplify Education, Inc. in Alpharetta, GA   —   Jun 27, 2014   |  
The Implementation Support Specialists are responsible for implementing all Amplify educational products for all levels of end users. The role ensures customers receive all products and services purchased and utilized by monitoring customers use until successful implementation is noted. The Specialist will act as a liaison between the customer and other internal groups within Amplify. This role is also responsible for working closely with the client to ensure implementation is configured and progressing in accordance with the client expectations and assuring the software is implemented effectively.

Responsibilities of the Implementation Support Specialist:

Coordinate and apply multiple aspects of new business service delivery to customers, which are school districts that may include hundreds of individual schools and tens of thousands of teacher users
Ensure customer is provided with in-depth, initial knowledge of customer products and services
Identify unique characteristics of each new account using excellent attention to detail and resources in a database environment
Identify unique characteristics of each new account to develop the primary stages of a customer usage plan as well as possible future requirements

Basic Qualifications of the Implementation Support Specialist:

Bachelor’s Degree or equivalent experience
5+ years’ experience with Customer Service
Proven experience using MS Office suite, particularly Excel, PowerPoint

Preferred Qualifications of the Implementation Support Specialist:

Outstanding interpersonal and communication skills (both oral and written)
Experience in a IT/Help Desk Support environment
Ability to efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail
Strong organizational and project management skills

Apply Here:

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds
Amplify Education, Inc is an Equal Opportunity Employer, M/F/D/V.
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