ACD Direct has an immediate need for English and Bilingual (Spanish) individuals to process our inbound call volume in our virtual call center. Our independent contractors find our non for profit based call volume to be a refreshing break from traditional call volume they may be accustomed to. Sales, WAH, call center experience always a plus!
Professionally handle incoming call requests from customers to ensure programming, equipment, and account needs are met/exceeded.
Deliver world class customer service by communicating with energy and personal confidence.
Project enthusiasm, warmth, smile and a “ready to assist” attitude with each call processed.
Utilize tools and resources we provide to information and assist any caller you may encounter.
Follow our secure web-based scripting to process each call.
Verify callers information as it is provided to ensure accuracy.
Accurately enter information you collect into our secure web-based scripts.
Process calls routed to you efficiently and accurately.
Stay up to date on procedural changes and information provided for each client and apply changes where necessary.
Ability to multitask.
Communicate effectively in verbal and written correspondence.
Minimum 6+ months of recent customer service, retail, or call center experience required.
Moderate level of PC knowledge .
Excellent interpersonal, organizational and communication skills (both verbal and written) required.
Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.
Ability to get along with others, accept constructive feedback and exhibit a positive attitude.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to work effectively in a team environment.
Strong decision making and analytical abilities.
Ability to work in a fast paced, production environment.
High school diploma or GED required.
Must be able to type a minimum of 30 wpm.
Must be flexible to work shifts as required (evenings, weekends, and holidays).
Must be able to pass a background check.
Must be able to attend all scheduled training classes and pass required exams during a 20 day time period.
Must be able to provide a distraction free home office environment
Must be able to meet all the work at home equipment and connectivity requirements
High School Graduate or Equivalent
New agents start at 25 cents per minute Talk Time.