The Loan Underwriter manages incoming loan applications, loan status, borrower verification, funding and account information. The position also processes loans by working in specific queues, and ensuring that all appropriate documents are valid and are received, tracked, and uploaded prior to origination/check approval. Attention to detail and a focus on customer service are essential skills for this position. To meet these demands, the Underwriter will be required to understand the firm's service policies, systems and legal compliance regulations as well as our products and services.
Process Loan Applications and perform UnderwritingUnderstand and utilize department and corporate policies and procedures to verify identification of customer.
Meet regularly with senior management to discuss loan underwriting.
Ability to forsee the need for process improvements and suggest new ideas to provide enhanced customer service, while reducing manual processes and costsHandle multiple inbound calls /e-mails from lender and school clients in a time sensitive environment.
Determine customer needs through use of probing techniques.
Review and accurately respond to customers on accurate processing times, setting realistic expectations.
Ability to follow up on outstanding requests, escalates trends and issues, and takes ownership of customer issues.
Ability to communicate effectively with schools, lenders and other People Capital participants
Student loan expeirence is a major plus
Other loan product experience (e.g. mortgages) also a plus
Ability to multi-function and accurately account for time and performance.
Must be detail oriented, excellent oral/written communication skills and excellent computer skills
Strong knowledge/skills of Microsoft software products
Must provide excellent customer service
Participate in User testing
BA/BS Degree Preferred