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Manager, Customer Success

at 500friends in CA   —   Mar 29, 2014   |  
Overview
Managers on the Customer Success team are the critical, single point of contact to clients, responsible for managing and expanding the overall strategic relationship with customers following contract execution.
Responsibilities
Manage overall client relationship and satisfaction for large / enterprise accounts
Understand overall client strategic intent and develop creative solutions that leverage our technology to exceed client expectations
Ensure that our clients are maximizing the utilization of our technology by helping them with all aspects of program configuration/management, campaign strategy, deployment, and optimization
Contribute to product roadmap and feature set based on client interactions and feedback
Lead and direct third party vendors and client agencies on custom engagements
Perform deep analysis on program performance and extract actionable insights from results
Support marketing initiatives such as development of case studies and whitepapers
Experience
3 - 5 years of relevant professional services and/or account management experience, eCommerce experience required
Deep understanding of loyalty marketing practices and loyalty program strategy
Strong business acumen, excellent analytical skills, and high proficiency in Microsoft Office
Creative, consultative, and a strong communicator with the ability to build exceptional relationships and grow business
Ability to work in fast-paced, start-up environment
BA/BS required, technology or business degree preferred
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