Manicube will become the leading national mobile salon services provider by disrupting the unsophisticated, antiquated salon industry. We are building the largest online marketplace for beauty services targeted at working women. Today, Manicube offers the convenience of quick manicures to busy, professional women at their place of work. Our licensed manicurists visit our clients’ offices weekly to offer 15-minute manicures to employees. All appointments and payments are booked via our website, manicube.com (version 2 launching in December 2013). We currently serve 50+ clients across a variety of industries and company sizes in both the New York and Boston markets. Beyond expanding into additional geographies with our B2B business, we plan to launch on-demand, direct to consumer services via a smartphone app.
The company was started in July 2013 by 2 Harvard Business School graduates. Manicube prides itself for making working women’s lives easier by chipping away at one of the many chores she’s trying to balance with commitments to career, family, and herself. We believe that a small, convenient lifestyle change—saving her an hour a week-- can add up and make an impact. We are looking for a Client Manager that is passionate about this mission.
Our core is our B2B corporate business. Our Sales Team targets HR departments at companies who adopt Manicube recurring weekly services while our Client Management team maintains that ongoing relationship with cross-sell, servicing, and marketing. The relationship with the HR managers at the companies we serve—from Fortune 500 companies to the hottest start-ups in town--- is critical to our business model.
Our Client Manager is reviewed on how well s/he manage existing clients to optimize internal marketing channels and drive new customer acquisition and repeat behaviors with the ultimate goal of optimizing revenue and profit at each individual client site.
Our Client Manager’s responsibilities include:
Liaise with clients to set up all future visits and managing visit logistics with our operations team
Visit all client sites once per quarter to ensure optimal location, atmosphere & setup and to maintain a face-to-face relationship with our HR partners.
Work with client HR partners to a) ensure Manicube receives adequate marketing support internally at each client site and to b) prepare and conduct biannual metrics reviews
Work closely with our marketing team to deliver appropriate marketing assets to each client and manage communications and announcements of new services and product offerings
Review client analytics and take needed actions to meet revenue and utilization goals by client
Some inbound sales responsibilities—s/he will respond to all NY inbound sales requests (warm leads) to convert them to recurring clients
WHAT YOU NEED TO HAVE:
Grace: You are self aware with stellar networking, communication (face to face and a friendly, professional phone etiquette), and customer service skills with high Emotional IQ
Great organizational skills and attention to detail
Hustle: You have no problem doing the gritty work AND the higher-level thinking
A solutions driven mindset, with a ‘yes, that’s doable’ and get-stuff-done approach
Initiate tasks and perform duties with confidence and without direction
Ability to multi-task and prioritize in a fast-paced environment
Data-driven decision mentality and sound business judgment through strong analytical thinking
A love of technology and all it can do to make our business processes hyper efficient
Flexible, Entrepreneurial attitude: you are eager to play with different models to help us scale
Account Management or Marketing experience a plus
Authorization to work in the United States