Member Services Associate will be responsible for all areas of working with its high-profile membership base. The role requires a mix of both sales and marketing skills to help grow the FoundersCard community and move the brand forward. This position will report to and work closely with the Director of Member Services.
Effectively respond to member concerns and requests via email, phone and social media.
Evaluate relevant information to handle member issues and to respond promptly.
Manage and work effectively with business partners to manage key relationships.
Recommend and help to develop ways to improve member experience.
Effectively project FoundersCard brand at all times.
2-5 Years of Customer Service and/or Marketing/Sales
Exceptional writing abilities.
Driven, strategic and detailed-oriented.
Strong interpersonal and conversational skills.
Customer-centric focus with a passion for problem solving and completing tasks effectively. Interest in entrepreneurship/startups is a plus.
General computer skills, internet, CRM and customer support applications.
Well-organized and able to multi-task.
Working knowledge of hotel and airline elite programs is helpful.