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Operations Manager

at viagogo in San Francisco, CA   —   Jul 02, 2014   |  
Overview
The Operations Manager role offers a unique opportunity to take on big responsibilities and directly impact our success at viagogo.

The manager’s role will be to supervise day-to-day operations and manage a combination of 20+ full-time and part-time employees. The role could involve setting appropriate goals and metrics, building the right team culture, modeling process improvements in Excel, and rolling up your sleeves to solve operational issues.

This position is a unique opportunity to work directly with senior executives to identify and solve critical issues the business encounters as it scales. The position is ideal for a junior manager looking to take on a challenging position with the opportunity for growth, and of course someone looking to work with fun people who are committed to helping fans gain access to tickets to the best live events in the world!
Responsibilities
Provide leadership, inspire, motivate, and manage a team of 20+ full-time and part-time employees
Set appropriate S.M.A.R.T. goals, and track and analyze performance with metrics and Excel
Identify and act on process improvement opportunities
Manage staffing needs, including forecasting, recruiting, training, and retaining employees
Provide accurate weekly and ad hoc reporting to manager and colleagues in other functional areas
Communicate clearly with other functional areas to understand their needs, then propose and execute on solutions
Manage vendor and partner relationships
Take on additional responsibilities as the company tests and rolls out new products and services
Experience
4+ years of business experience in a data-heavy environment
2+ years of relevant hands-on management experience with multiple direct reports
Bachelor’s Degree
Experience with the following a plus:
Operations improvement
Redesigning processes
E-commerce
Potential candidate backgrounds:
Manager of operations or sales team in an analytical startup looking to stretch themselves
Operations/process consultant, with actual hands-on management experience, looking to build a real company
Skills
Strong leadership, someone who truly enjoys working with, mentoring, and motivating others
Great quantitative ability - note that we are a very data-heavy environment, so this is critical
Capable of building Excel models to track performance and quantify improvements
Organized with attention to detail – can handle multiple tasks and work in a fast-paced environment
Strong comfort with technology - can pick up and use new software quickly, definitely someone who doesn’t have trouble programming their DVR
Outstanding written and oral communication
Strong sense of business acumen, tenacity, curiosity, and a positive, “make-it-work” attitude
Flexibility – we’re still growing quickly so things (e.g., our needs, processes) change all the time
Located in or around the San Francisco Bay Area – we will not relocate candidates
Must be eligible to work in the US
Education
• 4+ years of business experience in a data-heavy environment
o 2+ years of relevant hands-on management experience with multiple direct reports
• Bachelor’s Degree
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