As the largest product Q&A site, FixYa helps consumers to get answers for everyday product questions by connecting them with passionate product enthusiasts, subject experts, and other consumers who solved the same issues.
The Product Manager role is focused on improving and optimizing our core value proposition, which is to allow anyone to find a solution for any problem on any product, fast and easy.
Our value proposition stems from simplifying product support so it could be obtained easily by intuitive navigation and search, and by providing quality answers to users’ questions fast! The PM's role is to shape the user experiences and flows in a manner that achieves and maximizes that proposition. Critical to that ends is assuring there are enough Answerers on any product or category, that the quality of answers is satisfied, and that the sense of community and engagement between all users is optimal.
FixYa is the world's largest product support community website online. With over 25 million UV/Mo who are collaborating on product related tips and support issues, FixYa provides consumers with user feedback and solutions to problems related to any product, before and after the purchase.
From figuring out how to fix cars, which cameras to buy, or how to operate a new iPhone, the Fixya community of hobbyists, tinkerers and gadget-savvy stay-at-home moms share real world experience and practical advice.
FixYa is part of the DIY revolution, transforming how we help ourselves as well as each other to solve everyday problems. Our objective is to become the most relevant source for product information, whether it’s a vitamin, a smart phone, or even a box of cereal.
FixYa is profitable and fast growing company.
The ideal candidate should have all the following skills:
He or she MUST have proven experience as a Product Manager at a consumer based Internet start up
A solid executor, someone who gets things done!
Has a superb understanding and intuition for user experience in a B2C context
Understands the dynamics and has proven experience in forming and scaling online communities
Collaborate with the business, user experience and engineering teams during product discovery to assess value, usability and feasibility of product features
Produces meticulous and thorough Project Requirement Documents
Specify, prioritize and communicate high level and detailed product specifications using written specifications, business rules, flows and use cases as well as user experience generated deliverables such as prototypes, wireframes and design and copy documents
Experienced running A/B tests and analyzing results to ensure optimal decision making with respect to key performance indicators and usability in particular
Analytical and creative at the same time
Strong marketing background
Experienced in working with remote engineers
Flourishes in high paced, demanding environments
Solid experience in managing product for a scalable consumer internet application or service - A MUST
At least 3 years of relevant product management experience
BA/BS Degree in Computer Science, Computer Engineering, Information Technology or related fields a plus