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Product Specialist--Brooklyn, New York

at MakerBot Industries in Brooklyn, NY   —   Apr 03, 2014   |  
Are you a tech-savvy, people person? At MakerBot, an amazing idea is brought to life in seconds, whether a concept, a new product or an experience. We need people who share our passion for turning dreams into reality.

The Product Specialist is responsible for providing quality and efficient support to MakerBot product and software owners. If you can demonstrate top-notch collaboration, negotiation & conflict resolution skills​, SEE DIRECTIONS BELOW TO APPLY:
Provide technical support to customers experiencing technical problems with their printer and it’s parts
Provide technical support to customers experiencing software problems
Assist customers with setup and support with printing
Issue Return Merchandise Authorizations to customers for repair
Log, track and monitor trouble tickets with customer activity, steps taken and resolutions
Report emerging issues to Project Manager
Recreate customer issues
Serve as internal beta testers for Engineering, Software and Production
Perform satisfaction survey for closed tickets
Serve as Support Department liaison to various departments for the purposes of testing and feedback on new products, upgrades, product issues and releases
Work collaboratively with Support team members and other departments
2+ years technical support experience
3D printing knowledge and familiarity with MakerBot a plus
Impeccable verbal and written communication skills
Skilled at dealing with dissatisfied customers, must maintain cool and professionalism
Multitask and handle tasks with competing priorities effectively
TO APPLY: We can only accept applications through our online portal. Please submit your resume to or cut and paste the following link:
Want this Job? Apply Now
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