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Product Support/ Helpdesk Support

at Patch in New York, NY   —   Mar 29, 2014   |  
Overview
Patch is seeking an experienced and dedicated product support specialist to help us scale our rapidly growing hyperlocal news organization. We need help supporting our team of offsite news and listings editors as they work with our custom-built CMS and other internal software. To this end, you will offer direct support to team members, work closely with our technical and management staff, and help enforce policies and procedures required to serve our users and scale the business.
Responsibilities
You should have at least two years'experience supporting web based applications. It's important to be an excellent communicator and work well with technical and business teams.
Experience
Requirements include:
Troubleshooting bug reports from internal users
Working closely with technical staff to solve user problems
Provide training and support for new feature releases
Enforce support policies & best practices
Skills
2-3 years of hands on experience supporting web based applications
Experience supporting Mac's
Education
College Degree
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