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Funding5M-10M USD
Employees45
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Web 2.0, Software, Productivity, Communications
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Product Support Specialist

at Central Desktop, Inc in Pasadena, CA   —   Mar 21, 2014   |  
Overview
YOU ARE:

A master of customer service, a problem solver with a never-quit attitude, full of SaaS with your head in the “Cloud”, and have a passion for technology. You look for innovative solutions to traditional problems, and always find a way to improve the customer’s experience with Central Desktop.

WE ARE:

A complete SaaS solution that streamlines internal communications. Central Desktop enables business teams to interact and manage their daily work activities from anywhere at any time. As a mid-stage startup we’ve experienced triple digit year over year growth and continue to grow despite the down economy.
Responsibilities
Being a expert on all Central Desktop features
Delivering exceptional customer service while answering customer questions
Conducting web meetings to assist customers
Reviewing new product releases and interacting with development
Collaborating with engineering to resolve customer issues
Providing instruction and tutorials via the online help center
Answering phone calls, e-mails, and live chats from Central Desktop administrators and users
Experience
REQUIREMENTS:
Proven history of strong customer service
Natural enthusiasm for technology and problem solving
Eager to join the startup environment
Comfortable working in a team
Experience with Microsoft Office and other business software
A general understanding of web browsers and operating systems
Some experience with HTML, CSS, JavaScript is a plus
B.A. or B.S. is REQUIRED
Education
B.A. or B.S. is REQUIRED
Compensation
COMPENSATION:

This is a full-time, salaried position that’s a fit for strong recent grads and those with only a few years of professional experience. Central Desktop offers competitive salaries and benefits, including medical, dental, vacation, and stock options.

This position is located in Pasadena, CA. To apply, send a personalized cover letter and resume to jobs@centraldesktop.com.
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