In Professional Services, you will be implementing high impact cloud-based solutions at the largest and most recognized corporations in the world.
Your responsibility is to guide our customers through a successful transition to the cloud using our business collaboration software. You will be there every step of the way, from the initial workspace design, to implementation, to deployment. You are a critical factor in our customer’s success and overall user adoption rates.
Communicate with clients to determine their initial needs and maintain healthy relationships for continual success.
Create/carry out compelling implementation plans
Schedule and deliver both remote and onsite engagements with clients
Advise, educate, and influence clients to ensure Central Desktop user adoption
Train clients on the use of Central Desktop products as needed
Comfortable interacting with all levels of management
Deliver the highest, most consistent level of customer service to clients
Participate in functional and non-functional requirements gathering meetings
Perform end to end installation, configuration, and implementation in development and production environments for our customers
Create project documentation that clients and internal support can reference for ongoing maintenance
Ability and willingness to travel up to 40%
Big 4 consulting experience preferred
Experience in professional or consulting services – implementing enterprise software solutions for large and complex organizations on-time and on budget.
Deep understanding of SaaS / Cloud-Based deployments
Outstanding communication skills both verbal and written, including good listening, conflict management and negotiation skills.
Knowledge of Web applications, Microsoft Windows (previous experience a plus)
Experience with implementation methodology as applied to enterprise software
Proven ability to problem solve, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions and developing solutions.
Proven ability to collaborate and partner with peers in a heavily matrixed organization
Excellent analysis skills
Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong Knowledge of Internet and Web Terminology
High level HTML/CSS knowledge a plus
Familiarity with Single Sign-on's and APIs
Experienced with PC and Mac Operating Systems as well as a variety of browsers including Internet Explorer, Firefox and Safari.
Multi tasking and Time Management Skills
Requirement gathering and documentation
Experience in assessing and documenting formal customer use cases