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| Funding | 5M-10M USD |
| Employees | 37 |
| Salary | Shhhh... |
| Fulltime | Yes |
| Telecommute | Negotiable |
| Industry | SaaS, Web 2.0, Software, Productivity, Communications |
Other Openings
Engineering
Company News
Professional Services Manager
at Central Desktop, Inc in Pasadena, CA
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Apr 28, 2012
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Overview
As Professional Services Manager you will be implementing high impact cloud-based solutions at the largest and most recognized corporations in the world.
Your responsibility is to guide our customers through a successful transition to the cloud using our business collaboration software. You will be there every step of the way, from the initial workspace design, to implementation, to deployment. You are a critical factor in our customer’s success and overall user adoption rates.
Your responsibility is to guide our customers through a successful transition to the cloud using our business collaboration software. You will be there every step of the way, from the initial workspace design, to implementation, to deployment. You are a critical factor in our customer’s success and overall user adoption rates.
Responsibilities
Communicate with clients to determine their initial needs and maintain healthy relationships for continual success.
Create/carry out compelling implementation plans
Schedule and deliver both remote and onsite engagements with clients
Advise, educate, and influence clients to ensure Central Desktop user adoption
Train clients on the use of Central Desktop products as needed
Comfortable interacting with all levels of management
Deliver the highest, most consistent level of customer service to clients
Work in partnership with the Engineering team to scope out technical requirements around data conversions, integrations and system configuration.
Participate in functional and non-functional requirements gathering meetings
Perform end to end installation, configuration, and implementation in development and production environments for both Enterprise (SaaS)
Create project documentation that clients and internal support can reference for ongoing maintenance
Support pre-sales efforts to help prospective clients understand Central Desktop’s platform
Ability and willingness to travel up to 40%
Experience
Bachelor’s degree
Big 4 consulting experience preferred
Experience in professional or consulting services – implementing enterprise software solutions for large and complex organizations on-time and on budget.
Deep understanding of SaaS / Cloud-Based deployments and integration delivery models
Outstanding communication skills both verbal and written, including good listening, conflict management and negotiation skills.
Knowledge of Web applications, Microsoft Windows, SQL Server or Oracle DB (previous experience a plus)
Understanding of system and network architecture, system platforms, system access, database design, SQL queries, network protocols.
Experience with implementation methodology as applied to enterprise software
Proven ability to problem solve, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions and developing solutions.
Proven ability to collaborate and partner with peers in a heavily matrixed organization
Excellent analysis skills and the ability to develop processes and methodologies
Excellent written and verbal communication skills; Ability to set expectations and communicate goals and objectives with customers and teammates
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong Knowledge of Internet and Web Terminology
HTML/CSS knowledge
Familiarity with technical systems integrations, Single Sign-on's, APIs
Experienced with PC and Mac Operating Systems as well as a variety of browsers including Internet Explorer, Firefox and Safari.
Multi tasking and Time Management Skills
Requirement gathering and documentation
Solid HTML coding experience
Experience in assessing and documenting formal customer use cases and translating into wire frames
Education
Bachelor's degree
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