At Blackbird, our database and infrastructure development teams are supported by Project Managers who interact directly with our customers to ensure that clear communication and excellent service delivery are consistent and of high quality. Project Managers typically WFH at least three days a week - so time management skills are a must have.
As a project manager, you will:
Onboard new clients and become each client’s go-to source for information on the scope of work/deliverables, the timeframe for delivery, and the team’s work.
Communicate clearly, effectively, regularly, and empathetically with our clients and internal teams to ensure everyone is on the same page regarding the project spec, status of delivery/build, outstanding questions, budgets, project health, project hours, and team health.
Ensure a high level of customer satisfaction through these prompt and efficient communications and proactive client support –– you should manage through your outbox and make sure clients always know and feel comfortable with the status of their work.
Make thoughtful and informed decisions around project delivery, including identifying and managing project risks, while escalating to upper management only when necessary.
Know your team –– become familiar with the technical capacities of each team member so you can assist in proper project and fine-grain task assignment.
Work with technical staff to provide and document recommendations on delivering the project work. This will include identifying and removing roadblocks and obstacles; prioritizing client requests; establishing practical project timelines; prioritizing work; and more that falls under the purview of ensuring project and client success.
Organize and facilitate productive meetings with both clients and internal teams.
Help define and incorporate appropriate processes for task and project management, including managing work via internal and client ticketing systems.
Identify areas of improvement and executable steps to help the company grow as a leader in the industry –– we love learning, and we always welcome team members’ opinions and ideas.
Have a thorough grounding in Blackbird’s product offerings and practices and a keen interest in how to productize the work we’re doing –– we want your help and input as a project lead and client-f
A minimum of 5 years of hands-on work managing technical projects and working with technical teams.
A proven ability to manage complex and sometimes conflicting priorities among clients and internal teams with patience, tact, and thoughtful execution.
A healthy background in communicating clearly and empathetically across a variety of project members, including external clients and internal teammates.
A thorough understanding and practice in how to develop software and/or infrastructure projects.
Some experience or a strong interest in databases, DevOps, agile software methodologies, and/or other infrastructure technologies.
You get bonus points if you have:
Experience managing teams and projects in a virtual and/or remote environment –– we have a number of remote players, including teammates located throughout Europe and Australia.
Background in Engineering and/or related experience
Highly competitive salary and incentives plan, as well as 100% paid health, dental, vision benefits, PTO, and 401(k). We offer training and tuition reimbursement as well.