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Retail Associate at High Growth NYC E-Commerce Start-Up

at Warby Parker in New York, NY   —   Jul 11, 2014   |  
Overview
Warby Parker was founded with a rebellious spirit and a lofty objective: to create boutique-quality, classically crafted eyewear at a revolutionary price point. Prescription eyewear simply should not cost $400. By cutting out the middlemen and engaging directly with consumers through our website (www.warbyparker.com), Warby Parker is able to offer vintage-inspired frames custom fit with anti-reflective, polycarbonate prescription lenses for $95 including shipping. Additionally, we enable customers to share the gift of vision. For every pair of glasses bought, we donate a pair to someone in need.

We launched the company 10 months ago and have been extremely excited and flattered by the demand for our eyewear. We have been featured in publications such as GQ, Vogue, Oprah, NY Times, Forbes, and Daily Candy, and were named one of Entrepreneur Magazine’s “100 Brilliant Ideas of 2010”. We now have tens of thousands of customers and are looking to ramp up our all-star team to meet that demand by hiring a talented, dynamic and energetic person to be a Retail Sales Associate.

Description of Initial Role: We want to provide our customers with an extraordinary shopping and ownership experience. While we primarily sell online through our website, we have created a retail store in our NY office to serve customers on an appointment basis. Your role will be to create the most amazing in-person eyewear shopping experience.

Potential Growth Opportunities: We are a fast growing startup and expect there to be compelling future growth opportunities for you in a number of areas. You will be one of our first team members and will have great opportunities to evolve into a leader in many different functions. Your future involvement in these areas will depend on your performance and interest and our needs.
Responsibilities
Making customers feel welcome and “at home” in our showroom
Providing style consulting and helping customers choose the best glasses for their personal style, face type and lifestyle.
Acting as an ambassador for our brand to help educate others about our mission and values
Coordinating efforts with other team members to ensure all customers receive exceptional service throughout their shopping and purchasing experience.
Following up with customers to ensure that they love their eyewear.
Assisting in maintaining showroom cleanliness and set-up and location of all glasses.
Achieving personal sales goals.
Innovating and sharing best practices for sales and customer service to be deployed across the organization.
Finding ways to contribute to other areas of the organization based on your personal passions and the company needs—this could be anything from writing posts for our upcoming blog to setting up a pop-up retail shop.
Experience
Minimum of one year of customer-facing retail experience required
Excited by a fast-paced, ever-changing environment.
Love for fashion and a professional, fashion-forward image.
Flexibility to work days, weekends and some evenings for showroom extended hours and/or events.
Knowledge of retail industry, POS system, Macintosh computers, and related business equipment a plus.
Skills
You are passionate about fashion, eyewear and retail.
You have a proven track record as a self-starter and are highly energetic, outgoing, detail-oriented, capable and flexible in handling diverse responsibilities, including multiple assignments and multiple customers effortlessly and effectively.
You must be dedicated to making people happy – exceeding customer expectations with a great attitude while being a fantastic and fun team player.
Education
Ideally you've graduated from a top college and have repeatedly proven yourself academically and professionally.
Compensation
We will compensate you at competitive hourly wages, plus potential for commission compensation structure provides excellent earning possibilities for the focused and outgoing individual.
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