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Sales & Operations Manager (Located in New York City)

at CleanBeeBaby in New York, NY   —   Jul 06, 2014   |  
CleanBeeBaby has been featured in publications such as Fast Company and Entrepreneur Magazine. We are an eco-friendly cleaning service for baby car seats and strollers. Our service will target families with children under 5 who are time-starved, worried about health and safety, and hate cleaning. CleanBeeBaby is a mobile service that partners with retail stores, preschools, and private events in different neighborhoods daily for added convenience to reach all families.

Why Work For Us: CleanBeeBaby is a new business positioned for strong growth across the country. Working for a start-up allows you to learn and experience the various aspects it takes to run a business – from marketing, sales, operations, business development, and much more. There will be many opportunities for increasing responsibility as we grow and start to franchise. We’re building a company culture based on exceptional customer service and a solid repeat customer base by truly delighting the parents who come to us. We want happy, well-adjusted, and humble employees who work hard and are passionate about working with parents and young children. In turn, we will provide a fun work environment with flexible perks and benefits. We’re committed to developing leaders in our business, who will want to stick around for many years!
Manage daily on-site operations, including timely pick-up and drop-off of car seats/strollers, setup and cleanup at CleanBeeBaby facility, and coordination and relationship management with retail partners and outside vendors, as needed
Perform deep cleaning and detailing on baby car seats and strollers, and professionally reinstall car seats (Child Passenger Safety Technician Certification Training will be provided if not already certified)
Train and manage team of employees and ensure high standards of customer service, employee conduct and compliance to workplace rules
Provide excellent customer service, and constantly look for new ways to improve quality of service by incorporating customer feedback and suggesting improvements to sales and operational methods
Respond to customer inquires via phone and email, including booking and managing customer appointments through our online appointment system
Perform general office duties and marketing tasks, including website blogposts and facebook/twitter updates
College degree or technical school training
Previous experience in customer service and sales, preferably in retail or restaurant setting
Must speak English and have valid US work authorization
Must have a valid US driver's license, clean driving record, and experience driving in NYC.
Self-motivated and driven, experience working autonomously with little supervision
Organized, detail-oriented, ability to multi-task and work quickly in a high-stress environment
Excellent problem-solving, oral communication, and interpersonal skills, ability to successfully manage customer relationships and attract new customers
Ability to lead, manage, and motivate staff
Experienced Certified Child Passenger Safety Technician, or additional experience handling and operating car seats and strollers a plus. Training can be provided if not already completed, but experienced applicants preferred.
Ability to speak Spanish a plus
- College degree or technical school training
Hourly, $17/hr including est. tips.
Benefits negotiable
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