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Funding250K-500K USD
Employees14
Salary12-16/HR USD
FulltimeYes
TelecommuteNo
IndustrySaaS, Mobile, Database, Enterprise, Productivity
View full company profile

Seeking Vibrant Community Manager for our Profitable Startup that is Shaking up the Nonprofit Sector

at Groopt in San Francisco, CA   —   Apr 04, 2014   |  
Overview
Groopt is seeking a passionate candidate who is eager to join a fast growing technology company focused on making an impact with non-profit organizations. Our team is what makes us who we are, and as the first full time Happiness Specialist you will have the freedom to shape your roll in the company with a primary focus on customer satisfaction. With the rapid growth of our business, we now require the passion of a fully dedicated individual to help ensure all of our customers feel like they are our top priority. As a technology company that cares, we expect our users to feel more like old friends than customers. We are looking for a candidate that brings smiles everywhere they go and possesses the intelligence and patience to help every customer use our tools to achieve their goals.
Responsibilities
Provide exemplary support and inspiration to everyone from top execs to end-users
Interact with customers and response to inquiries, concerns, and requests about products and services
Track, manage and analyze customer interactions to identify calcualted user trends
Work closely with our development team to relay customers feedback and help improve our products
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Develop Groopt's Customer Service persona within the Groopt User Community (ZenDesk)
Craft compelling, topical blog posts for the Groopt blog and build the Groopt Blog community
Experience
No specific background required. The most important factor is personality.
Skills
Excellent communication and organization skills
Enthusiastic and dependable
Focused and goal oriented
Ability to harness the power of words to alter the outcomes of sticky situations, with integrity
Knack for bullding warm, productive customers relationships
Ability to multitask
Eagernes to learn new skills
Be inventive and resilient
Bonus Skills
Adobe Creative Suite
Design
Marketing
Press Relations
Understanding of HTML and/or Javascript
Education
College Degree
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