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Funding1M-5M USD
Employees18
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Search, Location, Enterprise, Semantic Web
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Senior Account Manager – Client Services

at NewsCred in New York, NY   —   Jun 27, 2014   |  
Overview
NewsCred is the world’s leading syndication platform for high quality journalism. We license and curate full text articles, photos and video from sources like The Economist, The Guardian, Reuters and Forbes, helping publishers and brands create customized content experiences to drive traffic and build new revenue. By fusing game-changing technology, premium content and a world-class editorial team, we’re reinventing news for publishers, brands and their audiences.

We are looking for an exceptional account manager to manage client relationships at a fast paced, well-funded B2B startup in the online media space. Our clients are large media companies, publishers and brands that use our products to create dynamic high quality content experiences.
Responsibilities
Field and resolve client support issues.
Manage client relationships and own all stages of the client lifecycle.
Responsible for managing the client on-boarding process and integration.
Responsible for keeping current clients happy and delivering exceptional client service on a day-to-day basis.
Effectively manage multiple projects in tandem, while maintaining deadlines.
Manage the overall client relationship by setting and delivering upon client expectations.
Work with sales team to identify potential client issues and transition account ownership to Client Services for new customers implementations
Collaborate with product team, sales and engineering to continuously improve NewsCred processes, product, and customer experience.
Experience
Some Account Management / Customer Support experience required.
Skills
Quick learner capable of handling concurrent tasks in a fast paced environment.
A self-starter with excellent communication and strong problem-solving skills.
Personable and comfortable in business and social situations.
Technical ability and experience with API technology a plus.
Education
Bachelor’s degree
Compensation
Competitive salary with equity eligibility
Awesome culture – passionate, driven and fun team
Amazing benefits (health & dental insurance, monthly metro cards, snacks, happy hours)
Flexible vacation policy
Opportunity for travel and conference attendance
Unlimited classes, books, etc.
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