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Research and Development

Senior Analyst, Learning & Development (L&D)

at Bersin & Associates LLC in Shhhh...   —   Apr 15, 2014   |  
About the Company
Bersin & Associates empowers Human Resources and learning professionals to drive business results with world-class research and consulting. Our customer base includes over 50 percent of the Fortune 100. Twenty percent of our customer base is located outside the US and the vast majority of our members are global organizations. We are a winner of Inc. Magazine’s 2011 Best Small Company Workplaces award and are growing at over 35 percent CAGR. We are looking for high caliber, customer-oriented professionals to continue fueling our growth. Our company is built on five enduring principles: quality, integrity, client service, client value, and teamwork. Through these principles, we deliver a premier experience and offering to our clients.

About the Research Team
Our world-class Research Team delivers thought leadership to companies like Bank of America, Boeing, Cisco Systems, HP, JetBlue, Kaiser Permanente, McDonald’s, Microsoft, Nike, Qualcomm, Starbucks, Target, UnitedHealth Group and Wal-Mart. Our thought leadership drives revenue in membership renewals and custom research. The team is fast-paced and thrives on learning and innovation in applying data analytics with compelling business writing and advice.

Position Summary
Bersin & Associates got its start focused on helping corporate learning functions be successful. As such, our research practice in L&D is our most mature. Our long history of expertise in this area has earned widespread recognition throughout the community of learning professionals globally. The new Senior Analyst for L&D will immediately step into a very high profile role. Executives at Global 2000 companies will look to this person as a trusted source of best practice and honest council.

Within Bersin & Associates, the Senior Analyst, L&D plays a critical leadership role, partnering with senior management to establish the research agenda, and driving the delivery against that agenda to support new and renewal membership and funded-research goals. He/she will execute on delivery of the research agenda in Learning and Development and will write and publish extensively. The Senior Analyst will work extensively with members, prospective members, and consulting clients answering questions and providing advice and tools. The Senior Analyst will play a key role with establishing vendor relationships and performing briefings.

The Senior Analyst will act as a team leader and coach to more junior members of the team when needed, and may be asked to formally manage others. The Senior Analyst will assist the consulting team as a subject matter expert on special projects. The Senior Analyst will oversee, and often times fulfill, on complex market research studies. He/she will provide cross-functional leadership on internal projects, and play a key role in establishing and maintaining external relationships with members and solution providers.

We are looking for people who can learn our business, help us grow, and take advantage of opportunities to develop with the company.
Participate in establishing the research agenda for one or more areas within a practice by identifying leading edge trends and understanding the needs of the member base.
Lead research and writing projects with objective of meeting all Research Agenda goals to drive membership renewal and revenue.
Promote best practice standards and provide hands-on expertise for conducting research and writing case studies, research bulletins, and research reports covering a variety of talent management topics.
Identify new research opportunities that will drive membership renewal and new business and begin to contribute to the strategic research agenda.
Lead projects to deliver custom, vendor-funded research.
Develop new ideas, models and frameworks that drive our competitive advantage.
Conduct interviews, develop industry surveys, and manage other research duties.
Define best practice models to ensure consistency within the research department.
Create and deliver webcast presentations to new and prospective customers.
Lead or facilitate face-to-face client meetings onsite with business leaders.
Manage research analysts or outside contractors to deliver analysis as needed.
Respond to complex member calls with senior-level practitioners and answer strategic research-based questions.
Develop research-based tools for strategic services team.
Conduct briefings with vendors to build and maintain the Bersin & Associates’ database of vendor profiles.
Promote personal and company brand that sets our research apart from our competitors.
Engage in thought leadership in industry forums and via social media and blogs.
Work with the marketing and sales teams to help position products and solutions to prospects.
Work with other analysts and sales staff to continuously expand the vendor database by sharing information on new vendors.
Work with the strategic consulting services team to scope and deliver on consulting engagements when
8+ years of business experience in Human Resources, Learning and Development, Industry/Vendor Research, or consultancy.
6+ years demonstrated experience performing quantitative and qualitative projects which required developing new insights and executing on those insights.
Excellent analytical writing skills, with the ability to produce high volume of accurate writing ready for publishing.
Strategic thinking and business skills, with ability to understand key business drivers that contribute to the business success.
Demonstrated desire and drive to be a recognized thought leader within the larger L&D industry and community.
Ability to contribute to the longer term strategic Research Agenda to drive revenue.
Experience working with vendors in corporate learning and HR marketplace, including technology providers, content providers, consultants, and outsourcing companies.
High execution skills, with ability to consistently produce quality results.
Experience with quantitative survey tools, and ability to lead survey design and execution for optimal outcome.
Proven experience creating interview questions to develop insights and key findings.
Highly effective presentation development and delivery skills to internal and external audiences.
Excellent business judgment and decision making skills.
Comfortable working in a collaborative environment, providing and accepting continuous feedback and support.
Ability to travel up to 20% of time.
Core Job Competencies
Market Expert – Understands the competitive landscape; able to provide expert advice to solution providers on product strategy and product marketing.
Doman Expert – Demonstrates a high level of knowledge and expertise of all programs and processes with a Practice; able to respond to client needs and solve problems effectively in this area
Delivers Exceptional Client Service - Is a good listener to both clients and colleagues; Forecasts client needs; Is proactive with clients; has a sense of urgency; constantly seeks client’s opinion, approval, feedback
Business Acumen – Has excellent business acumen, with experience working in and adapting to various industries and markets.
Advanced Research Techniques –Has the ability to design research surveys, analyze data, identify trends, assess market positioning, develop models and provide valuable insights.
Advanced Writing Skills – Is proficient in a variety of writing styles, and uses the appropriate style that suits the message and the audience; produces well-structured and dynamic pieces of writing; uses examples to explain points, recommendations and solutions; able to develop a critical point of view and articulate it clearly, concisely. Uses an authoritative voice.
Advanced Analytical Skills – Seeks out and pieces together fragments of information; extrapolates, builds and applies conceptual models; recognizes patterns; and, draws conclusions from partial data.
Intermediate to Advanced Speaking and Presentation Skills – Is comfortable delivering presentations and facilitating workshops to individual organizations and large audiences during client visits, conference settings, and webinars.
Project Management – Has the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives.
Self-Directed - A strong candidate will have the discipline to meet deadlines and fulfill commitments to assoc
• BA/BS in Human Resources, Business, Education, Learning or Communication; Master’s Degree preferred; Ph.D. a plus.
Compensation and Benefits
Salary will depend on experience. Bersin & Associates provides medical, dental, vision, flexible spending plan, 401k plan with 25% employer match, 15 days of paid time off (vacation and sick), and 10 paid holidays.

Application Process
Candidate should provide a resume and a letter of introduction. Our process will include 3-5 interviews and a request for 2-3 sample writing pieces. We look forward to hearing from you.

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