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Funding20M-50M USD
IndustryMobile, Security, Consumer, Enterprise
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Senior Operations Engineer

at Lookout in San Francisco, CA   —   Jul 07, 2014   |  
Your smartphone is vital to your work and everyday life. Here at Lookout, we believe the mobile experience should be safe for everyone, so we're disrupting the mobile ecosystem. Our software protects your mobile device from malware and spyware, provides privacy protection, data backup and phone location services, as well as keeping users safe from phishing and malicious websites. We're moving ahead fast. With 9 million users today, we've grown over 225% since December 2010, and we're just getting started. Our unique, award-winning technology scans applications worldwide, allowing us to find and stop threats before they ever become a risk to you. All in a friendly, easy to use app. We're top-tier VC backed with an outstanding team that's grown to over 50 employees. We've received tons of great press, and continue to delight millions of users across the world.

About the team:

Lookout's development and operations disciplines are tightly integrated. We have a core, elite Operations team and we're looking for another experienced engineer. Our cloud is the backbone of our service and provides constant support of mobile clients in the field, enabling them to receive real-time threat protection, backup and restore their data, find and protect their lost devices, and stay connected 24 hours a day. The vast majority of our users connect to the service on a daily basis, resulting in billions of requests per month. The performance and reliability of our cloud is paramount to our success.

As a key member of our Ops team, you'll share in taking ownership of our service to ensure security, stability, and scalability of our systems as we scale our production infrastructure. You'll work directly for one of our founders. We're transparent, iterative, highly collaborative and strive to optimize everything. Your peers will look to you to solve some of the toughest problems with a hands-on approach, and you'll be faced with plenty of exciting scale challenges as we grow to support tens of millions of users across hundreds of servers with petabytes of storage in multiple data centers. We use a variety of technologies including Ruby on Rails, Passenger, Apache, MySQL, GlusterFS, Redis, Hadoop, and many more.
Design, develop, deploy and manage highly available and scalable systems
Automate everything from deployment to monitoring and management to incident response
Monitor site stability and performance and troubleshoot site issues
Scale infrastructure to meet rapidly increasing demand
Collaborate with developers to bring new features and services into production
Develop and improve operational practices and procedures
Experience (One experience per line. Experience will be made into a list automatically.)
Solid Unix/Linux experience
Strong knowledge of web services architecture, and the ability to quickly learn new technologies
Experience building scalable infrastructure for high traffic websites
Experience deploying web software in a production environment
Experience with performance tuning, package installation, patch management, network and server management issues
Strong security knowledge
Guru-level scripting skills (Ruby preferred)
Excellent reliability, dependability, and trustworthiness
Strong attention to detail and accuracy
Excellent communication skills, able to work well with a smart, passionate and growing team
Comfortable working in a dynamic startup environment
Competitive salary + equity + benefits

Equipment of choice -- laptop, big monitors, etc.
Prime location in SOMA, walking distance from Caltrain, MUNI, and BART
Fully stocked kitchen with beer, snacks, kegerator, Waffle Wednesdays, plus frequent lunches and dinners from nearby restaurants
Gaming nites
Hackernoons every other Friday
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