Aspera, a fast-growing software start-up in the San Francisco Bay Area building leading edge data transport technology, http://www.asperasoft.com/, is seeking highly talented, experienced senior systems engineers with deep knowledge and expert communication skills in the areas of application software, Unix/Windows/Mac administration, and IP networks. The position will provide pre-sales technical support, solution architecture, and software integration services to our enterprise customers. Our software products provide high-speed data transfer across many different types of networks, systems, and workflows for both Commercial and Government/DoD agencies. The role is critically important to deployment success as the customer's primary pre-sales technical contact.
Demonstrate Aspera's transport technology and product solution set to enterprise customers through web, onsite, and trade show meetings. In collaboration with technical marketing, create and communicate analyses of competitive differentiation. Troubleshoot issues in the evaluation and deployment of Aspera software - networking, OS, file system and user management issues. Train customers in the product architecture, configuration, and use of Aspera software on Windows, Mac OS X, and UNIX systems. Develop scripts, web tools, and technical documentation for integrating and using Aspera's products and SDK. Systematically track product deficiencies and feedback requirements to the technical marketing and development team. Assist the sales and business development teams in identifying and qualifying new opportunities.
Required Technical Skills:
Strong Windows, Unix and Mac OS X system administration: User management file system access control and network file systems file system configuration for performance including RAID and SANs
Software installation and configuration, including Unix package management, services and daemon control automation capabilities including cron.
Strong knowledge of network configuration and troubleshooting: OS network configuration and troubleshooting of IP addressing and basic routing Firewall operation, including network and port translation IP packet capture techniques and analysis Load balancing approaches and configuration
Shell scripting (bash, Windows shell, Perl, PHP, Python, Ruby)
Basic web server and database server administration
High-availability design and clustered system configuration
Understanding of security techniques for privacy, authentication, and configuration of SSH/SSL; to include familiarity with PKI, LDAP and Active Directory
Ability to rapidly troubleshoot software issues in complex customer environments.
Exceptional verbal and written communication, including explaining complex technology accurately and vividly to non-technical customers
Proficiency with standard business software applications such as Visio, MS Word, Excel, PowerPoint, Outlook, Salesforce.com, etc.
Ability to eliminate sales obstacles through creative and adaptive approaches and be able to close deals at a technical level; as well as manage the technical relationship with customers and prospects during the entire sales process
Ability to thrive in a self-starter, non-hierarchical structure including independently initiating and executing work in varied areas
Desire to develop and maintain positive customer relationships while continuously deriving customer requirements
Familiarity with key customers in the Government and DoD market is a must. Knowledge of their production challenges and Government buying cycles and workin
Minimum Bachelor's degree in Computer Engineering, Computer Science, or related discipline (MSc in a related discipline ideal)