You are cordially invited to consider LivePerson, the market leader in real-time intelligent customer engagement, as your next place to work, contribute and grow. From leading global enterprises and small online businesses, our 8,500 customers trust us to deliver enhanced business results and customer experience.
We believe that success is driven primarily by human connections between employees, partners, and of course, each individual customer. Our mission is to help companies create deeper connections with their customers. Our expertise in real-time analytics and our world-class platform makes this possible at scale. Fast-paced and entrepreneurial, we view our workplace as a global community, strengthened by our values of personal ownership and a commitment and the belief that every interaction is an opportunity for lasting connection.
As LivePerson delves deeper into the business of helping our customers manage and optimize their user experience, it’s imperative that we serve as a role model in this area. The Senior User Experience Architect will join a growing User Experience team to help lead projects that will streamline the UX of our product platform. You will be point person on a wide range of user-centered design initiatives, including conducting behavioral user research and translating insights into intuitive UX solutions, rapid prototyping of UI approaches to support near-term Agile development cycles as well as longer term strategic planning. You will have a sharp focus on user needs, design, as well as a passion for developing usable, engaging, innovative, and elegant user experiences. Your deep understanding of customer behavior & needs, as well as competitive market research and business strategy place you as lead collaborator amongst an experienced team of User Interface Designers, Visual Designers, Product Managers, and Developers.
Experience - 6+ years of field-related experience in project-based user experience design activities. 1-2 years experience managing or mentoring team members is a plus
Agility - A professional UX practitioner who can think on their feet in a fast paced, entrepreneurial environment who is familiar with practicing UX in an Agile development environment
Iterative process - Working knowledge and ability to quickly adopt relevant rapid prototyping tools such as Axure, Visio, Illustrator, etc. (Axure preferred)
Enterprise software knowledge - Some familiarity with enterprise-wide systems including content management systems, collaboration technologies, CRM and ad/marketing technologies. A strong functional understanding is required, and a deeper technical expertise is a plus. Some understanding of, and experience with, the SaaS (Software-as-a-Service) market is critical
Strong communication skills - Strong communication skills, with the ability to document and communicate design solutions and research findings in a compelling, non-technical way
Excellent understanding of business requirements - Keen business acumen and ability to translate business and product needs into user experience solutions that meet the complex needs of major corporations.
Strong project management skills - Has a demonstrated track record of managing the ux aspect of large-scale projects, can establish and manage to deadlines, and ensure stakeholders remain properly informed of project progress and outcomes
Domestic & international travel - Willingness to occasionally travel (10% or less) both domestically and internationally to collaborate with customers and colleagues on key projects
Education – A graduate in Interaction Design, Human Computer Interaction, Human Factors, or a related field. Advanced degrees strongly desired.
Portfolio - You have blazed a trail of doing great work, on great projects, for great companies, and you have the portfolio to prove it. When applying for thi
Design thinking - You bring a designer's approach to business problem solving, applying scenario-driven storytelling and prototyping methods to assist teams in refining their approach to defining solutions for our business and for our customers
Customer experience strategy - As one of the champions for UX in this organization, you’ll communicate the value of user-centered design and provide key leadership and advice to all tech initiatives where interaction design is a key requirement for success. You will also create and enforce product interaction and design standards for each of the products.
User centered approach - Facilitator of growth into the next generation of interactive design for LivePerson by leading all aspects of user-centered design for the projects you work on including information architecture, task analysis, user flows, navigation, content hierarchies, user interface/interaction wireframes, and interactive prototypes.
Research - You conduct and analyze user research, as well as usability testing initiatives, and leverage insights to help business/product owners refine their strategy requirements to create innovative interactive web/mobile/tablet application concepts
Collaboration - In partnership with the Head of Customer Experience, you will be a collaborating with our product, development, sales, support, professional services, marketing and creative teams to streamline and optimize the customer experience at every customer touch-point
TO APPLY FOR THIS POSITION PLEASE CLICK ON THE FOLLOWING LINK: http://sj.tbe.taleo.net/SJ5/ats/careers/requisition.jsp?org=LIVEPERSON&cws=1&rid=186