As LivePerson delves deeper into the business of helping our customers manage and optimize their user experience, it’s imperative that we serve as a role model in this area. The Senior User Experience Architect will join a growing User Experience team to help lead projects that will streamline the UX of our product platform. You will be point person on a wide range of user-centered design initiatives, including conducting behavioral user research and translating insights into intuitive UX solutions, rapid prototyping of UI approaches to support near-term Agile development cycles as well as longer term strategic planning. You will have a sharp focus on user needs, design, as well as a passion for developing usable, engaging, innovative, and elegant user experiences. Your deep understanding of customer behavior & needs, as well as competitive market research and business strategy place you as lead collaborator amongst an experienced team of User Interface Designers, Visual Designers, Product Managers, and Developers.

Experience - 6+ years of field-related experience in project-based user experience design activities. 1-2 years experience managing or mentoring team members is a plus

Agility - A professional UX practitioner who can think on their feet in a fast paced, entrepreneurial environment who is familiar with practicing UX in an Agile development environment

Iterative process - Working knowledge and ability to quickly adopt relevant rapid prototyping tools such as Axure, Visio, Illustrator, etc. (Axure preferred)

Enterprise software knowledge - Some familiarity with enterprise-wide systems including content management systems, collaboration technologies, CRM and ad/marketing technologies. A strong functional understanding is required, and a deeper technical expertise is a plus. Some understanding of, and experience with, the SaaS (Software-as-a-Service) market is critical

Strong communication skills - Strong communication skills, with the ability to document and communicate design solutions and research findings in a compelling, non-technical way

Excellent understanding of business requirements - Keen business acumen and ability to translate business and product needs into user experience solutions that meet the complex needs of major corporations.

Strong project management skills - Has a demonstrated track record of managing the ux aspect of large-scale projects, can establish and manage to deadlines, and ensure stakeholders remain properly informed of project progress and outcomes

Domestic & international travel - Willingness to occasionally travel (10% or less) both domestically and internationally to collaborate with customers and colleagues on key projects

Education – A graduate in Interaction Design, Human Computer Interaction, Human Factors, or a related field. Advanced degrees strongly desired.

Portfolio - You have blazed a trail of doing great work, on great projects, for great companies, and you have the portfolio to prove it. When applying for thi

Design thinking - You bring a designer's approach to business problem solving, applying scenario-driven storytelling and prototyping methods to assist teams in refining their approach to defining solutions for our business and for our customers

Customer experience strategy - As one of the champions for UX in this organization, you’ll communicate the value of user-centered design and provide key leadership and advice to all tech initiatives where interaction design is a key requirement for success. You will also create and enforce product interaction and design standards for each of the products.

User centered approach - Facilitator of growth into the next generation of interactive design for LivePerson by leading all aspects of user-centered design for the projects you work on including information architecture, task analysis, user flows, navigation, content hierarchies, user interface/interaction wireframes, and interactive prototypes.

Research - You conduct and analyze user research, as well as usability testing initiatives, and leverage insights to help business/product owners refine their strategy requirements to create innovative interactive web/mobile/tablet application concepts

Collaboration - In partnership with the Head of Customer Experience, you will be a collaborating with our product, development, sales, support, professional services, marketing and creative teams to streamline and optimize the customer experience at every customer touch-point