Evolv is a mature, fast-growing startup of exceptionally talented professionals. It applies analytical techniques to the crafting of the world’s best-engineered software system in the domain of Selection Science. Software for selection science is an emerging interdisciplinary domain, where the subjects of mathematics, computer science and Industrial & Organization Psychology come together. The objective is to create systems that help companies hire the most talented applicants, and help people find the most exciting jobs. In January 2012, Evolv was named one of the “Five Tech Start-Ups to Work For in 2012” by The Wall Street Journal.
As a Support Technician at Evolv, you will be accountable for delivering an outstanding customer experience to our customers. You will work directly with Client Services, Product Management, Account Management and Engineering to ensure success through the entire customer life-cycle.
Manage and resolve Evolv’s technical support cases, responding to product questions and provide feedback from a customer and technical perspective.
Interface directly with Evolv’s customers on our industry leading collaboration solutions.
Use excellent judgment on cases, identifying and assigning them based upon priority and resource availability.
Identify root cause issues and always clearly define the problem. Looking for patterns in cases to make sure they don’t happen again.
Utilize your strong writing skills to document solutions and best practices in our online community.
Collaborate with Support Engineering, Sales and Account Management teams to resolve product issues and help shape the product roadmap
At least 1-3 years of customer service experience supporting software applications.
Knowledge of standard web technologies, including application servers, web servers, relational databases, browsers, etc.
Thorough knowledge of web-based and Microsoft Office applications. Ability to quickly learn our product.
Excellent communication skills, with a positive, customer-centric attitude
Good analytical skills. Can quickly identify the root cause and offer a succinct solution.
Well-organized, follows through on commitments to customers and colleagues.
Flexible, with the aptitude to manage multiple tasks in a thriving fast-paced, dynamic environment while meeting critical deadlines.
Skilled technical writer able to document problems and solutions for customers and support colleagues.
Ability to work individually and as part of a highly collaborative team.
Knowledge and experience working with social software applications is desired.
SQL programming and experience with Oracle and/or MySQL a plus.
Experience with Linux command line a plus.
Bachelor degree required