The Solutions Consultant (SC) is the product business partner of Sales Managers. The SC supports Castlight Health’s business and sales goals by providing high quality business and product presentations and demonstrations. The SC will also provide input on the qualification of prospects and play a significant role in the creation of business strategies to secure the win for Castlight.
It is essential for Solutions Consultants to possess breadth and depth of knowledge in the employer benefits and insurance domain.
Castlight Health is on the cutting edge of establishing healthcare transparency for employers and employees. In addition to the duties and qualifications below, we are looking for colleagues with a demonstrated passion for the mission of the company.
Work with sales managers to establish specific account plans and strategies
Analyze prospect’s requirements and propose the best possible solution
Create and deliver demonstrations and presentations
Provide on-going technical support to well-qualified prospects conducting evaluations and channel partners. This may include training, trouble-shooting, and best-practices consulting
Provide best-practice guidance on customer processes
Bring in additional consultants and technical resources as necessary
Document customer business needs, implemented/configured processes, and any unresolved open action-items during the sales cycle; deliver this documentation to Professional Services unit
Master and maintain detailed knowledge of Castlights’ product-suite configuration options
Respond to the technical sections of RFI/RFP’s as necessary
Moderate regional travel may be required (up to 30%)
Document and communicate product feedback and new requirements from the field
Communicate competitive intelligence from the field
Always remain a committed and unselfish team player
Experience developing and presenting clear and concise product briefings
Experience rapidly learning company and product content
Excellent poise and presentation skills, including phone-based presentations
Minimum of 3-5 years of SaaS/Software pre-sales or post-sales experience
Experience with employer benefit plans (as benefits personnel, benefits consultant, or in other capacity dealing with enterprise HR/benefits)
Experience in HR practices.
Very strong PowerPoint skills
Understanding of employer benefit context as well as the nature of the employer-health plan interactions
• B.S. or M.S. degree