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Funding10M-20M USD
IndustrySoftware, Communications
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Other Openings

Sr. VoIP Operation Engineer

at Pinger Inc in San Jose, CA   —   Jul 28, 2014   |  
Pinger is the market-leader in communication products and have about 12 millions new downloaded users monthly on iOS and Android platforms around the world. We’re backed by top tier venture capital firm Kleiner Perkins Caulfield & Byers. Our mission is to make texting and talking free for consumers.
To provide technical SIP-based telephony and network engineering support and analysis in a broad range of information technology areas including the planning, design, development, installation, operation, and enhancement of the Pinger Voice Network (PVN)
Primary responsibilities are: To provide Voice over IP (VoIP) technology expertise and associated technical support evaluating and resolving complex technical issues related to the PVN. Plan, design, implement, monitor and maintain all components of the PVN. Consult and work collaboratively with internal departments and vendors to ensure a quality call experience for our customers. Perform IP network analysis and monitoring to insure peak performance and quality of the voice traffic.
At least 2 years of technical data networking experience to include knowledge of Cisco switches, routers, VoIP, SIP and QoS.
At least 2 years of IP telephony and telecommunication systems design and configuration experience to include call center and/or enterprise telephony components.
Knowledge of Network and VoIP systems design and operation
Telecommunications configuration and design; knowledge of Unified Communications/Unified Messaging including familiarity with enterprise applications such as Microsoft Exchange, Microsoft OCS, etc.
Familiarity with server operating systems (Linux, Windows) and application software.
Solid understanding of networking tools used for monitoring and troubleshooting and an understanding of networking concepts (specifically VLAN, QoS, PoE).
Knowledge of voice and data communication protocols (specifically SIP, LDAP, RTP, LLDP
Knowledge of infrastructure planning and design;
Knowledge of concepts of the system development lifecycle;
Knowledge of solid testing methodologies;
Keen understanding of traditional TDM technologies and how they integrate into an IP communications environment.
Preferred skills and experience:
Strong understanding of networking technologies including TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, various WAN technologies (SIP Trunking, MPLS, etc)
Knowledge of LAN/WAN security
Prior experience with SIP/VoIP monitoring tools.
The ability to analyze an end-to-end protocol trace to identify network connectivity issues is highly desired
BS Technical Degree.
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