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Support Content Manager

at ShopKeep in New York, NY   —   Apr 22, 2014   |  
Overview
As the Support Content Manger at ShopKeep POS you’ll be a key component of the support organization. We’re a young start-up with a huge opportunity in front of us and we are looking for awesome people to join the team. We want people who embrace aggressive goals and who work hard to achieve them.

ShopKeep POS is a startup that is rapidly changing the way small retailers (and some big ones) manage their registers at the point of sale. Our motto is "The Simplest Way to Make Smarter Business Decisions" and everything about our business reflects that, from the easy to use iPad based point-of-sale app to the robust reporting available on the cloud-based BackOffice web site.

We are looking for someone with experience in supporting web based products, and offering friendly and personable desktop support for Mac and iPad issues. Candidates must be able to solve problems outside of scripted answers, have the ability to debug hardware issues by phone, chat or email, and put a smile on the customer's face while doing it.

This job will be based in Manhattan’s Financial District, and we can offer big company benefits. If you are ready to accelerate your career and work in a fun, high-growth environment, send us a resume!

Submissions without a cover letter will not be considered.
Responsibilities
Manage a high volume of live chats from both potential and existing customers.
Own, curate and edit our online support base, driving the customer's experience of our service.
Provide feedback to the executive team to help constantly innovate our processes and product.
Skills
Excellent written and oral communication skills
Expert at time management
Motivated to succeed
Must have a positive attitude
Be willing to learn and constantly improve
Ability to thrive in a fast-paced changing environment
Bonus Points:
Retail experience using a POS system
Familiarity with the Merchant Services industry
Experience supporting computer users fixing basic Mac issues
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