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Support Engineer

at turn in Redwood City, CA   —   Jul 19, 2014   |  
Turn was founded to bring the efficiencies of search advertising to online display. We empower the world’s best advertising agencies and marketers to create intimacy between premium brands and their targeted audiences by delivering the most effective data-driven digital advertising. Turn’s real-time, end-to-end media management platform delivers custom audiences at scale with unmatched performance and actionable insights. The company is based in Silicon Valley with locations in New York City, Chicago, San Francisco, Los Angeles and Charlotte.
Position Summary
We are looking for a member of technical staff to interface between our high-value clients and our engineering team. Reporting to a Senior Engineering Manager, the Support Engineer is responsible for alleviating any client issues that are more technical in nature as well as supporting our internal Professional Services organization in a similar vein. This person is passionate about technology and thrives in a highly-visible, external-facing role which includes deep product expertise, highly responsive and professional communication, creative problem solving, and effective coordination of internal resources.
Because we are a small team, your ability to communicate technical ideas effectively, in oral and written forms, and solve complex problems in a team environment will also be considered
Achieve a deep understanding of the Turn product suite from a technical perspective
Provide technical support to both external and internal clients – this could include examining HTTP traffic, executing SQL queries, looking at Java code, running map-reduce jobs and other more technically-minded operations
Reproduce product behaviors to determine the problem root-cause(s), issue work arounds, and solutions
Partner with clients to understand and develop solutions for often high-impact, high-visibility issues
Coordinate with Engineering teams in identifying, reporting, and resolving product issues
1-3 years of relevant experience
Strong experience in Internet technologies such as HTML, CSS, JavaScript, web servers, and other internet/networking-related protocols
Advanced working knowledge of JavaScript, HTML, CSS, and browser DOM management
Strong understanding of the HTTP protocol including headers and response codes
Must be hard working, team oriented, bright, creative, cooperative, and an exceptional problem solver
Must be able to quickly understand business logic and be able to translate into expected technical behavior
Excellent verbal and written skills that can be applied towards client communication
Basic exposure to Java, C++ or C# a plus
A degree in Computer Science or Electrical Engineering (BS) a plus
Solid understanding and working knowledge of relational databases a plus
• A degree in Computer Science or Electrical Engineering (BS) a plus
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