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Tech Support + Community Specialist

at syncables in San Francisco, CA   —   Jun 28, 2014   |  
Syncables is one of the leading providers of connectivity, access, and sync solutions for computers, mobile phones, and the web. Our products are bundled with leading brands including, HP, Dell, Asus, and others.

We are looking to hire a web-savvy and enthusiastic person to directly assist with both technical support and community evangelism. We pride ourselves on providing the best support and service to all of our users and customers. We're looking for very smart people to help keep users happy. You're friendly, charming, and would be able to turn an anger customer into a loyal fan by quickly resolving their issues.
Directly supporting customers with general inquiries and technical issues.
Troubleshoot new issues and deliver common solutions.
Engage and interface with a very large community of media, bloggers, and commenters.
Communicate complex technical issues to all users.
Effectively resolve issues through email and phone support.
Manage customer support queues on a daily basis.
Communicate issues and new product ideas to the rest of the team
Create web videos and tutorials (where needed)
Bachelor degree from a university. A technical background would be a plus.
Experience or ample evidence that you would be great in this position.
You should genuinely care for and empathize with the customer. You should be able to relate and help turn around any negative situation.
Great communication skills, both verbal and written. You should have great grammar and are able to articulate ideas well.
Very high work ethic. We work hard and we care about what we do.
You're passionate about technology and the web. You're looking for a career in the technology industry.
Past experience with or knowledge of bug tracking systems is a very big plus.
You're able to think creatively and resolve issues on your own.
Bonus points if you familiar with support portals like Zendesk, GetSatisfaction
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