The Technical Services Manager works closely with the Adchemy IntentMap implementation team, as well as our customer's technical resources. Must be able to work on multiple parallel projects, learn new technologies quickly, collaborate with others (both technical and non-technical), and take initiative to solve problems as they arise. You will be responsible for the technical implementation of engagements including project management, training, customer support and developing strong working relationship with customers. The ideal candidate possesses not only a variety of technical knowledge and experience but also a keen sense of business. You solve problems creatively, possess good entrepreneurial skills and you are flexible, able to adapt to varying customer situations. You enjoy working with people and technology, and as such you will interact with project management, product management and engineering teams, with excellent relationship-building and communication skills.
Deliver customer solution, project plans and technical analysis on customer engagements with the highest level of professionalism and customer satisfaction.
Work closely with Campaign Management team on high impact initiatives that drive the greatest positive impact to online marketing campaigns
Manage projects in concert with other cross-functional teams to develop processes that contribute towards work place and team improvements.
Develop Statement of Work and assist in identifying value added opportunities.
Actively contribute content to knowledge base and identify areas in improvement to both delivery of service and campaign results.
Continuously seek to improve knowledge in areas relevant to digital marketing technology and the industry’s best practices.
Work closely with Sales & Account Management, Product Management and Engineering to identify customer requirements, product releases, new opportunities and enhancements to the product.
BS degree preferred with a strong academic record
At least 4-5 years of work experience in a client services environment. Candidates with experience in professional services/consulting organization a plus
Demonstrate clear and concise written and verbal communication.
Individuals should possess good analytical and problem solving abilities and is a strong team player.
Experience with online digital marketing (paid search or display ads) strongly preferred; experience with testing methodologies a plus.
Demonstrate cross-functional collaboration work experience and ability to execute successfully on projects.
plus 20% Proserv bonus plan