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Funding20M-50M USD
Employees540
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySaaS, Software, Enterprise
View full company profile
Other Openings

Technical Software Support Engineer- (Boulder, CO)

at Rally Software in Boulder, CO   —   Jun 27, 2014   |  
Overview
Do you take pride in helping people out of difficult situations? Can you write scripts to extract data from websites you use? Do you know who Afro Ninja is? If so, our support team is looking for another member.

Rally Support isn’t your typical customer service role. This isn’t a call center or “cube farm”. We are a collection of skilled specialists focused on problem resolution, customer education, and product innovation. In addition to Rally’s unmatched corporate values, our group’s vision is proof of this focus.

We serve as the face of Rally Software to our customers through professionalism, courtesy, and consistent messaging.

We act as the voice and primary advocate for the Rally customer base by contributing to new feature decisions and collaborating with development teams.

We believe in support that goes above and beyond traditional call-and-respond models, focusing instead on overall customer success.

And we have a lot of fun!

If this sounds like an environment you would thrive in, please apply directly to this link: http://hire.jobvite.com/j/?cj=ot8ZVfwf&s=Startuply
Responsibilities
Key Responsibilities:
Assist customers with writing web queries and scripts against our API, in Ruby, Java, REST, and SOAP environments.
Troubleshoot customer and in-house webscripts.
Investigate problems with Rally’s various software connectors which interface with other products, including HP Quality Center, JIRA, and Bugzilla.
Respond to some general requests for technical support with our web-based software.
Educate Rally’s customers on Agile methodology and Rally products.
Improve Rally’s customer support experience from helping to define the offering to collecting feedback.
Coordinate with other departments to ensure complete customer success.
Experience
Base Qualifications- The ideal candidate will have the following experience and attributes:
5+ years experience in a customer support environment, preferably working with internet, software, or other technology products.
Experience writing code in Ruby or Javascript against SOAP and REST endpoints. If you are familiar with general programming in other languages (such as C#), please apply! We can assist with up-training in the environments we use.
Excellent analytical and communication skills.
Interest in acquiring deep product and methodology expertise.
Ability to work effectively in a fast-paced and fluid environment.
Bachelor's degree in engineering, computer science, physical sciences, or equivalent experience.
Additional Qualifications- Candidates with the following skills will have a competitive advantage in seeking this position:
A solid understanding of Application Lifecycle Management and the Software Development Life Cycle.
Experience with development processes such as Agile, Scrum, XP, Lean, FDD, DSDM, or Kanban.
Excellent team player with strong interpersonal skills to interface closely with many groups across the organization.
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