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Technical Support Engineer

at Meraki in San Francisco, CA   —   Jul 13, 2014   |  
Meraki seeks a sharp, energetic technical support engineer to help support our large, diverse customer
and partner base. You will work closely with many groups within the company, including sales,
engineering, and product management to enable Meraki to continue its rapid growth.
Research and resolve issues reported by Meraki customers and partners
Identify issues suitable for entry in the Meraki Knowledge Base
Write, review, and release KB articles
Work with engineering to diagnose and resolve critical escalated issues
Identify, reproduce, and document bugs
Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n)
2 years experience with networking products
Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers
Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers
Excellent communication skill, both written and verbal
Ability to multi-task and to work under pressure
Resourcefulness and attention to detail
Outstanding account management, follow-through and problem solving skills
Fluency in English
B.S. in computer science or a related technical discipline
4-year degree from an accredited university required
Medical, dental, and vision insurance
Office in San Francisco’s hip and sunny Mission district
Espresso machines, Ritual & Starbucks coffee
Soccer team
Free lunches and snacks
Scooters available for building traversal
Foosball and ping-pong
Weekly yoga classes
Cycling and climbing clubs (we’re next door to Mission Cliffs)
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