Startup Jobs Startup Companies Post a Job! Startup Newswire Job Widgets
Search Startup Jobs
FundingShhhh...
Employees300
SalaryShhhh...
FulltimeYes
TelecommuteNo
IndustrySoftware, Hardware, Infrastructure
View full company profile

Technical Support Engineer

at Meraki in San Francisco, CA   —   Apr 14, 2014   |  
Overview
Meraki seeks a sharp, energetic technical support engineer to help support our large, diverse customer
and partner base. You will work closely with many groups within the company, including sales,
engineering, and product management to enable Meraki to continue its rapid growth.
Responsibilities
Research and resolve issues reported by Meraki customers and partners
Identify issues suitable for entry in the Meraki Knowledge Base
Write, review, and release KB articles
Work with engineering to diagnose and resolve critical escalated issues
Identify, reproduce, and document bugs
Experience
Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n)
2 years experience with networking products
Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers
Skills
Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers
Excellent communication skill, both written and verbal
Ability to multi-task and to work under pressure
Resourcefulness and attention to detail
Outstanding account management, follow-through and problem solving skills
Fluency in English
Education
B.S. in computer science or a related technical discipline
4-year degree from an accredited university required
Compensation
Medical, dental, and vision insurance
Office in San Francisco’s hip and sunny Mission district
Espresso machines, Ritual & Starbucks coffee
401(k)
Soccer team
Free lunches and snacks
Scooters available for building traversal
Kegerator
Foosball and ping-pong
Weekly yoga classes
Cycling and climbing clubs (we’re next door to Mission Cliffs)
Want this Job? Apply Now
About Us  |  Privacy Policy   |   Terms & Conditions  |  Contact Us
© 2014 Job Alchemist, Inc. All rights reserved.

Feedback

Startuply is in beta. Love it? Hate it? Want to suggest new features or report a bug? We'd love to hear from you.
    
Feedback