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| Funding | 20M-50M USD |
| Employees | 45 |
| Salary | Shhhh... |
| Fulltime | Yes |
| Telecommute | No |
| Industry | Mobile, Software, Consumer, Music/Audio, Communications |
Other Openings
Engineering
Engineering
Engineering
Engineering
Technical Support Engineer Team Lead (Singapore)
at Bubble Motion in Singapore
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Dec 21, 2008
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Overview
Bubble Motion Support organization consists of team members from different countries supporting its global customers. The team handles customer issues, support internal requests and ensures offered services are run smoothly.
The Team Lead is an individual who is knowledgeable of the support and escalation process, where service is the priority. He is a leader who willing to share his knowledge and be a guiding influence to the team. The candidate enjoys the challenges in leading a multi-national team spanning across countries.
The Team Lead is an individual who is knowledgeable of the support and escalation process, where service is the priority. He is a leader who willing to share his knowledge and be a guiding influence to the team. The candidate enjoys the challenges in leading a multi-national team spanning across countries.
Responsibilities
Adhere to SLA targets
Create and maintain all procedure and SLA documentation
Be the escalation point for all software incidents
Oversee all enhancement and bug fix requests
Oversee all information requests
Oversee all usage issues
Reporting on SLA’s and performance
Training and Development of staff
Liaison with development and testing teams
Provide technical support when required (50% of role)
Experience
Experience with Unix (Red Hat) or similar OS environment.
Experience in system networking.
Experience working with MySQL.
Experience with Unix scripting.
Excellent time management and communication skills.
Experience in managing a team.
5+ years of experience preferred.
Knowledge of SIP, SS7 is advantageous.
Knowledge of Java, HTML/JavaScript is advantageous.
Education
B.S. in Computer Science or equivalent or Diploma holders with relevant experience.
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