Are you looking for an exciting and rewarding opportunity in NYC? We might be the company for you! Catchpoint Systems offers application performance monitoring to Fortune 1000 and top internet companies. Our web based platform helps clients get insight into what is impacting the performance, availability, and reliability of their websites or applications, allowing them to quickly address any issues before they impact revenue. Our clients include 24/7 Real Media, Business Insider, and Wayfair
We are looking for a web savvy, energetic, and motivated individual to help our clients and prospect clients with their performance monitoring and optimization need. This position is an integral part of Catchpoint’s long term relationship with its customers and the efforts of this individual will impact the success of the company. This individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Provide technical assistance on the phone, email, online chat to customers and prospects
Research, analyze, and resolve customer issues and questions
Contribute actively to product knowledge base and other product related documentation and the blog
Collaborate with engineering in identifying product defects, designing solutions, and testing.
Work closely with product management in identifying customer needs and requirements, and validate future feature designs
1-2 years of work experience in a client services environment.
Knowledge of Web Servers, Browsers, and other internet-/networking-related protocols (DNS, HTTP, TCP) is a big plus.
Knowledge of Selenium and/or Watir is a plus
Good analytical and problem-solving abilities,
Self motivated, detail oriented and organized.
Exceptional verbal and written communication skills.
Methodical approach to problem solving
Ability to work independently and as a team member
Competitive salary, benefits and equity