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Technical Support Star

at HubSpot in Cambridge, MA   —   Apr 15, 2014   |  
Are you known as a support superhero? Are you mostly positive and in a good mood? When people come to you with a technical problem and you fix it, do they call you their 'hero'? Do you sometimes feel that customer service is dead in America and you intend to change that reality? If you answered yes to all these questions, we have a great gig for you @ HubSpot Client Support! Read on to learn more.
Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies;
Dealing with both digital native and digital immigrants on blogging content that can create bzz as well as supporting questions/best practices around consumer web applications (Facebook. LinkedIn, MySpace, Twitter, StumbleUpon, digg, etc)
Project management on programming and documentation projects as required. Support Engineers may be required to be on-call on a rotating basis throughout the year.
Taking ownership of technical issues, and working with our fab Development group to resolve more advanced puzzles when necessary;
Resolving escalated customer complaints without the need for team lead intervention;
Documenting troubleshooting and problem resolution steps;
Providing training to customers as needed on new features and product enhancements.
Client-facing experience is a big plus;
Firm grasp of how the web works, networking, and software products;
Working knowledge of Windows, XP, Vista and general desktop support issues;
Knowledge of DNS, TCP/IP and other networking concepts;
Experience with web site development, HTML, and SQL a plus;
CSS and CSS-P Programming, C++ and or Java appreciated.
HubSpot is seeking a talented, resourceful and good humored Technical Support guru. This is a customer facing role (but mostly on the phone) that will address any and all support requests to do with our Inbound Marketing Software System.
Versatile and dynamic folks who are ALWAYS reliable technicians;
Out of this world communication skills;
Enjoyment of a phone based role ;
We like college graduates but can be flexibly to overlook the lack of a degree if a candidate has the right experience in Technical Support.
Competitive with excellent benifits.
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