Assembla seeks an experienced, professional technology expert to provide excellent tech support and customer service for our base of eight-hundred-thousand users and growing. You will join our team to provide technical support, billing support, and sales support to customers of our online hosted service. You will become a power user of our software development products (www.assembla.com) to be able to answer questions and teach impatient users how to work in the Assembla system.
You can work at home, from a remote island off the coast (one of our technology leaders moved to Hawaii), or from any location with reliable high-speed internet service. You would work with an exceptional distributed team that is recruited from among the best-performing talent in the world.
Please visit our website to apply: https://www.assembla.com/search/show_job/1953
Excellent written and spoken English
Courteous, professional, and reliable for customers and with team members
Experience interacting with clients via phone, email, helpdesk tickets, and Twitter
Proven success working in software technical support jobs - verification and references required
Ability to learn and keep up with features in Assembla.com constantly
Ability to provide clear written and verbal explanations to technical and non-technical users
Knowledge of popular browser types/versions and how they function
Ability to use internal and external documentation to research solutions for customer issues
Available full time, 40 hours per week, on a set schedule
Previous experience with Git, Subversion, or Perforce is a bonus
University degree in Computer Science or technology field is desired
This is telecommuting work from any location. You can work at home or in a remote office with your own computer, broadband networking, and Skype service. Assembla pays weekly based on statements you submit to our time tracking and billing module. All successful candidates will begin with a paid full-time trial for a limited time period. If the trial goes well, we will offer you a long-term contract.