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IT/Operations
IT/Operations

Technical Writer

at Amplify Education, Inc. in Brooklyn, NY   —   Apr 12, 2014   |  
Overview
The Technical Writer is responsible for writing end-user documentation that engages educators and answers their questions about our products. The Technical Writer will work with developers to ensure the highest standards are promoted through our software.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds

Wireless Generation is an Equal Opportunity Employer, M/F/D/V.
Responsibilities
Use help and online learning development tools to write materials that enhance the user experience
Format and edit RoboHelp projects and Wiki pages to promote clarity, accuracy, and Wireless Generation style
Create and edit graphics using screen capture utilities and Adobe Photoshop
Work with content management systems, generating help builds, and working with developers and quality assurance to ensure proper integration
Manage each document’s or help project’s lifecycle with efficiency and accuracy, maintaining and updating multiple branches as necessary
Work in project teams to develop documentation and build product knowledge across the team
Attend meetings to discuss project workflow, ensure correct grammar in designs and specifications, and promote consistency through all product communications.
Experience
3-5 years developing technical and end-user documentation (candidates are expected to provide samples and complete a writing test)
Skills
Mastery of Adobe RoboHelp or Madcap Flare, Microsoft Office, and MediaWiki a must; experience with Adobe Dreamweaver, Photoshop, and HTML programming a plus
Meticulous attention to detail, commitment to producing quality products, and the ability to set and meet tight deadlines
Excellent organizational skills along with the ability to work independently and as part of a team
An understanding of the challenges teachers face as new technology is deployed in the classroom
Education
* Bachelor’s degree with concentration in Computer Science, Journalism, Communications, or English
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