Evolve Vacation Rental Network is changing the landscape of the vacation rental industry and we’re looking for a smart, passionate and entrepreneurial individual to join our Travel Advisor Team. Evolve is built on a foundation of deep industry knowledge and an unapologetic passion for customer service. If this sounds like you, please read on...
We created Evolve to provide vacation rental owners and managers with the world’s simplest, most effective way to market and book their vacation rental.
Evolve acts as an owner’s personal online marketing, sales and service team, handling every facet of the vacation rental marketing process - creating great listings, reaching the largest network of travelers, and offering a seamless booking process with full traveler support. All for a risk-free 10% booking fee. Our mission is to deliver owners and managers exceptional booking results with turnkey convenience at affordable fees. We take this mission and our work very seriously. Ourselves? Not so much.
The Travel Advisors are responsible for responding to traveler inquiries and providing an unparalleled rental evaluation experience. You will be a guide for prospective renters; helping them find the vacation home that best matches their needs and preferences. The right candidate for this position is a self-starter who works creatively and tirelessly to thrill customers with great service.
Master every detail of new homes added to the Evolve Network
Lightning-fast response to traveler booking inquiries
Develop a genuine understanding of what each traveler needs
Apply that understanding of traveler needs to match the traveler with the vacation rental that best suits them
Thrill travelers with over-the-top service throughout the evaluation and booking process
Own the post-trip survey process to measure accuracy of the home listing and Net Promoter Score (even better if you know what this is)
1-2 years of customer service experience
Travel-related experience even better
Early stage start-up experience a plus
An interesting story of your life to date
You are physically incapable of pronouncing the words “that’s not my job”
Violently allergic to all forms of entitlement and/or credit-seeking
Jaw-dropping verbal and written communication skills
Highly orginized and detail-oriented
You caught the misspelling in the previous bullet point
CRM black-belts will have a leg up
If you can’t use basic computer programs (e.g., Word, Excel, Google Docs) this is not a good fit for you
So social media savvy that you think it’s lame to describe yourself as “social media savvy”
Start-up worthy: maniacal work ethic, run-through-brick-walls mentality, thrive in a fluid environment with rapidly changing priorities
If you have any of the following, or can at least name the movie, please let us know...“nunchuck skills, bow-hunting skills, computer-hacking skills...”
Four-year undergraduate degree from a school we’ve heard of
Please follow the link below to submit your resume for consideration. Thank you and we look forward to hearing from you!