We are looking for a talented Isis User Experience Lead to join our Product team in NYC. This role is pivotal, as together with the Product Lead, you will have dual ownership of the product roadmap, product definition, and the end-user experience of the core Isis Wallet system. You will work with multiple stakeholders to create an optimal user experience for a digital wallet system that supports users, MNOs, banks, retailers, and service providers. You will need to herd the cats and connect the dots with marketers, salespeople, other product managers, designers, developers, and QA/testers who will challenge all manner of requirements and processes. In the end, your job is to make sure we produce a product that users can truly find useful and engaging.
You will be playing a key role in making sure that the wallet experience meets business goals and user expectations. You will be entering near the end of the first major development cycle, so you will need to get up to speed quickly and drive execution while building a thought process for how to expand capabilities and extend into future roadmap items.
10+ years Information Architecture and UX experience in the technology industry.
Extensive consumer-facing web and mobile UX experience.
Product leadership experience in consumer-facing internet products.
Experience in scalable web 2.0 services that provide an excellent, seamless user experience.
Experience in user testing, information architecture, and managing multiple stakeholders.
Experience defining and working with user experience metrics, and qualitative and quantitative research.
Preferred experience with mobile payments or contactless payments.
Preferred to have experience realizing early-stage product releases and start-up environments, with urgency to ship.
Can function effectively in a controlled development process, as well as in agile development and iterative build / integration / test cycles.
Sufficiently technical to go toe-to-toe with engineers and vendors in talking web services, databases, integration layers, and data analytics.
Excellent collaboration skills, including virtually with distributed teams
Open to travel for meeting face-to-face with development teams, peer product managers and various marketing& sales groups
BA or BS required.