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FundingShhhh...
Employees5
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FulltimeNo
TelecommuteNegotiable
IndustrySaaS, Web 2.0, Consumer, Recommendations, Social Networking
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Web Community Manager

at PathBuilder, Inc. in Sunnyvale, CA   —   Mar 29, 2014   |  
Sunnyvale Plug n Play Tech CenterSunnyvale Plug n Play Tech CenterCafeOutdoor seatingEvent Luncheons
Overview
PahtBuilder is a disruptive technology integrating social networking concepts from Wikipedia, Facebook, Zynga, Netflix, FourSquare and Yelp. Our demanding roadmap is one thing but we need to be geared up with the proper community managed messaging that will help in our viral growth. There's much to learn with an exciting team of 5 founding members of various business and technical backgrounds plus advisors specializing in fields such as social media marketing and career psychometry.

This can be a part-time position candidate with appropriate flexibility to suit a student's schedule. We're located at Sunnyvale's Plug and Play Tech Center! - a vibrant and "happening" location for startups in the Silicon Valley.

Local SF Bay Area candidates only please. Compensation may not be as high, but the equity rewards will it balance out.
Responsibilities
Creatively and proactively assist customers.
Serve as the initial point of contact for inbound requests
Identify and analyze issues, patterns and trends in customer requests & product performance
Transfer the information to the appropriate team members so that they can respond accordingly (bugs to quality assurance, new ideas to product development, messaging effectiveness to marketing, frequently asked questions noted & identifying user generated content)
Collaborate with the marketing team to develop strategies for outreach, social media engagement, communications, and marketing.
Author blog posts, articles, podcasts, videos and screencasts – whatever media you want to use – to communicate the value of Pathbuilder.
Establish metrics & report on them on a monthly basis including recommendations
Identify & engage advocates/influencers
Proactively escalate issues, observations, opportunities, and insights to the executive team.
Communicate issues, opportunities and insights to the company at large.
Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.
Participate in professional networking by following the prominent bloggers and online writers & attending events.
Experience
Understanding of SEO
Understanding of Google analytics and metrics platforms
Ability to utilize various tools and technologies like web cams, handheld video cameras, as well as basic video and image editing
Skills
You love helping people and find it rewarding to solve people’s problems. Then you love to proactively use that experience to make the whole service better.
You like working hard and thrive on the excitement of a goal oriented team
You are an independent, creative self-starter who loves running with things while keeping everyone inside and outside the company in the loop.
You love to write & enjoy sharing your ideas with others.
You spend a lot of time online and stay up-do-date on new, fun things out there for web savvy users as well as regular people.
You enjoy learning & are curious!
You are passionate about building and/or managing communities (online and offline)
You are familiar with the pace of an agile startup environment and the flexibility to adapt quickly
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