Our client is the 1 MMO gaming company on iPhone with many hit titles enjoyed by millions of people. Each of their titles has reached the top 10 in the free category on the App Store. This stealth start-up is already profitable and currently just 10 people (including from Facebook, Zynga, Google & Hi5 as well as Stanford, University of Waterloo & MIT) - we are recruiting a Community Manager to join the team.
This position will be working in the customer support team and making sure all our users are well taken care of.
Job responsibilities would be:
Public Relations: Coordinate the efforts of evangelists, forum moderators, & advocates so that affected Company projects are executed efficiently & in a timely manner.
Customer Support: Listen to customers and gather their feedback. Thank them for their input. Come up with FAQ and general response for customers' emails.
Product Development & Quality Assurance: Communicate customer suggestions and provide ideas for product improvement.
The ideal candidate will have past experience with Customer Support/Community Manager roles for other internet/gaming companies (e.g. facebook, EA, etc).
Our client is based in Redwood Shores - perks include breakfast, lunch & dinner as well an engaging team culture sustained by a strong commitment to team wellbeing through balancing hard work with fun activities & offsites.