Customer Service Manager (NYC/Flatiron District) in New York

Sun, 12 May 2013 04:46:08 GMT

Petflow.com, an online pet food continuity program, is looking for a top-notch Customer Service Manager. You must be excited to work at a startup where you will get to build your entire team from the ground up. You will develop all of the processes and guidelines for the customer service department, and have a significant impact on the success of the company.

Reporting directly to the owner, this full-time, New York City based, salaried position will be responsible for the creation and implementation of all Customer Care team training programs (new-hire and ongoing) and quality assurance procedures. These critical processes will ensure that Petflow.com will provide a consistent, class-leading, "white glove" service experience to customers as we launch, and continue to expand. This role will also oversee all order processing functions (ensuring continuous process improvement) and provide direct leadership to a small team of your own customer service agents.

There will be no formal meetings, red tape, or office politics. If you thrive in the Fortune 1000 environment this job will not be for you. Expect a casual working atmosphere with a tight knit group of hard working individuals all looking to make an impact.

View full job description | View company profile

Petflow.com Jobs on Startuply

Customer Service Manager (NYC/Flatiron District) in New York