Aptela Jobs on Startuply

Manager, Technical Support - Herndon, VA in Herndon

Thu, 23 May 2013 23:52:42 GMT

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Sr. Systems Engineer - Herndon, VA in Herndon

Thu, 23 May 2013 23:52:42 GMT

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Technical Support Specialist in Herndon

Thu, 23 May 2013 09:30:28 GMT

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Marketing Lead Specialist - Herndon, VA in Herndon

Thu, 23 May 2013 01:54:47 GMT

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Web Marketing Manager - Herndon, VA in Herndon

Thu, 23 May 2013 01:54:47 GMT

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Sr. VoIP Technical Support Representative in Herndon

Wed, 22 May 2013 12:05:10 GMT

Aptela Inc. is the leader in business VoIP solutions, eliminating the expense and hassle of traditional
business phone service. Aptela’s powerful, Internet based solution revolutionizes the way companies
communicate delivering features and functionality to the small to medium business market that used to be
reserved for large scale enterprises. Aptela is searching for a Sr. VoIP Technical Support Representative
to join our technical support organization and to help ensure a world-class service experience for our
customers.

The ideal candidate for the Sr. VoIP Technical Support Representative role has extensive experience in
TCP/IP network troubleshooting. They will have previously worked in Network QA jobs, or with a telecom
integrator where they worked extensively with internet routers and SIP phones.

Problem solving and deductive reasoning are two key skills a candidate must possess. Aptela’s VoIP
technicians are responsible for identifying the root cause of problems with a customer’s VoIP phone
service. The position requires extensive learning and training about Aptela’s platform, which must be
combined with existing knowledge about TCP/IP, SIP, RTP, VoIP protocols and how routers and firewalls
can impact the quality of VoIP service. Experience working with Tier 1 carriers is a plus.

The candidate should have experience working in a trouble ticket environment. They must be an excellent
written communicator, with a keen ability to document proof of issue causes in a clear and concise
manner. Solid oral communication skills are essential as well. The VoIP technician will be a liason to our
carrier partners, as well as Aptela’s development and technical operations teams. They will be producing
and consuming large amounts of documentation, and must be highly adept at all modes of
communications.

This role is technical in nature, and in addition to network troubleshooting, it involves configuring various
elements of a software package - and associated hardware - that power Aptela’s telephone system. The
VoIP Technician will need to be a fast learner, as they will need to absorb the knowledge required to
analyze customer problems, and determine

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Customer Service Representative - Herndon, VA in Herndon

Tue, 21 May 2013 23:42:20 GMT

Aptela is a leading provider of business-class phone service, answering the communication and collaboration needs of small businesses and mobile workers nationwide who seek a robust and easy-to-use solution. Aptela's v5 platform is extensible by design and easily integrated into the workflow of today's entrepreneurs and increasingly mobile workforce. Unlike traditional telephony that is tied to a physical location, Aptela's service is delivered from the cloud and its features can be accessed-anywhere, anytime-through the Internet, traditional wire-line or mobile networks. In 2010, Aptela was recognized as a Deloitte Technology Fast 500 company for the third consecutive year with a #197 ranking overall. Aptela is headquartered in Herndon, Virginia.

We are seeking Customer Service Representatives to provide frontline support to our customers and provide a world class service experience.

Are you Customer Service driven and like to work with people? Are you articulate and a go getter? Are you looking for a wonderful growth opportunity, working with an exciting product that is changing the way phone service is provided? If so, Aptela is looking for you.

As a Customer Support Representative, you will be part of a team that is responsible not only for taking calls and being an integral part of our trouble ticket process, but also for building and maintaining strong relationships with our Customers and strategic partners. Working with your colleagues, your role will be to deliver exceptional service and support on time, every time.

Aptela delivers the energy and fast paced excitement you would expect of a rapidly growing company. In addition we offer medical, dental, 401K, competitive paid time off and a team-oriented work environment. Come join us and help Aptela capture this exciting market.

If you’re a team player with a can-do attitude, we’d love to hear from you!

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Technical Support Specialist - Herndon, VA in Herndon

Tue, 21 May 2013 23:42:20 GMT

Aptela is a leading provider of business-class phone service, answering the communication and collaboration needs of small businesses and mobile workers nationwide who seek a robust and easy-to-use solution. Aptela's v5 platform is extensible by design and easily integrated into the workflow of today's entrepreneurs and increasingly mobile workforce. Unlike traditional telephony that is tied to a physical location, Aptela's service is delivered from the cloud and its features can be accessed-anywhere, anytime-through the Internet, traditional wire-line or mobile networks. In 2010, Aptela was recognized as a Deloitte Technology Fast 500 company for the third consecutive year with a #197 ranking overall. Aptela is headquartered in Herndon, Virginia.

We are seeking VOIP specialists to provide direct support to our customers and provide a world-class service experience.

The ideal candidate for the Technical Support Specialist role is highly adept at network troubleshooting and fault isolation. They have experience working with networks, routers and firewalls, and have a firm grasp of concepts related to the OSI Model, TCP, UDP, DNS,VLANs and LAN/WAN networking. Experience with VoIP SIP Phones is highly desired, as is the ability to troubleshoot network problems specific to VoIP and network Quality of Service. This role demands expertise in technical troubleshooting, as well as strong oral and written communication skills as the job requires interfacing with our internal engineering team and carrier partners.

Experience working in a ticket-centric environment, such as a NOC or ISP / Telco provisioning department is highly desired. Understanding how ticket handling, escalation and resolution equates to a high quality customer experience is essential for top performance in this job. The best candidates for this job will be a fast learner, with a good balance of technical and professional customer-centric skills.

Aptela delivers the energy and fast paced excitement you would expect of a rapidly growing company. In addition we offer medical, dental, 401K, competitive paid time off and a team-oriented work environment. Come join us and help Aptela capture this exciting market.

If you’re a team player with a can-do attitude, we’d love to hear from you!

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Sr. VoIP Technical Support Representative in Herndon

Tue, 21 May 2013 13:31:21 GMT

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Technical Support Specialist in Herndon

Mon, 20 May 2013 18:34:26 GMT

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